Versand
Worldwide Shipping
Australia 5 - 7 Business Days
United Kingdom 5 - 7 Business Days
Canada 5 - 7 Business Days
Netherlands 5 - 7 Business Days
Belgium 5 - 7 Business Days
Rest of the world 7-15 Business days-
Do you provide tracking / tracing information for the product ?
Yes, please wait 1 to 3 days after your order is placed.
Standard shipping processing time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.
-I haven't received my order yet. How long does it take ?
We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can also track your order and see where it is at any time if you already have the tracking number , if not please wait for the tracking number.
If you still think you need help tracking your package or want to know more, please contact us by email; contact@kitlena.com
-Why are shipping times longer for some products?
When shipping times are longer on a product, it is because we have to order it from our supplier from China and receive it in the UK before we ship it to you.
The delays vary depending on the supplier we are working with.Any item not received within 30 days is eligible for a full refund or immediate reshipment.
Customer must contact us for a refund because the order was not delivered within 30 days. Otherwise, we will reship the order.
Please contact us with any other questions and our team will be happy to assist you. contact@kitlena.com
-REFUND DUE TO LATE DELIVERY
If after 30 days, you don't receive your order, you are automatically eligible for a full refund or an immediate reship.
If you still wish to receive a refund on your order, we can of course make a refund if the appeal is filed within 30 days from the date of the order and the affected products are not sold.
Customers must contact us for a refund because the order was not delivered within 30 days. Otherwise, we will reship the order.
Please contact us with any other questions and our team will be happy to assist you. contact@kitlena.com
If you do not see our response in your inbox after 24 hours of sending your email - please check your junk and trash folder also.