1. Duration of Warranty:
- All products purchased from kitlena are covered by a warranty for a period of two (2) years from the date of purchase.
2. What is Covered:
- Our warranty covers defects in materials and workmanship under normal use. This includes manufacturing defects, faulty components, and other issues that may arise during the normal and intended use of the product.
3. What is Not Covered:
- The warranty does not cover damages caused by misuse, neglect, accidents, alterations, or any unauthorized repair or modification. It also does not cover normal wear and tear.
4. How to Claim Warranty:
- If you discover a defect covered by the warranty, please contact our customer service team at ☎️ +33 6 44 67 09 02
📧 contact@kitlena.com within the warranty period. Our team will guide you through the process of submitting a warranty claim.
5. Proof of Purchase:
- To claim the warranty, you must provide a valid proof of purchase, such as a receipt or order confirmation. This document should clearly indicate the date of purchase and the product in question.
6. Remedies:
- If a valid warranty claim is submitted, kitlena will, at its discretion, either repair or replace the defective product. In some cases, a refund may be issued.
7. Shipping Costs:
- The customer is responsible for any shipping costs incurred when returning a product for warranty service. However, kitlena will cover the cost of shipping for the repaired or replacement product back to the customer.
8. Transferability:
- This warranty is non-transferable and applies only to the original purchaser of the product.
By making a purchase from kitlena , you acknowledge that you have read, understood, and agreed to the terms and conditions of this warranty. If you have any questions or concerns, please do not hesitate to contact our customer service team.
Thank you for choosing kitlena! We appreciate your trust in our products.