Thanks for shopping at kitlena. If you are not entirely satisfied with your purchase, we're here to help.
Returns
Any brand new product can be returned for a full refund less shipping or store credit within 30 days of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it.
To start a return, please contact contact@kitlena.com with your order number.
Remember to check Your email's trash & spam folder if You're not receiving our emails.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. Once your return is approved, we will initiate a refund to your original payment method.
You will receive the credit within 5-10 business days, depending on your card issuer.
Modification of Your order
If you need to modify your order or address - please contact us within 12 hours of the original order time. This will ensure that we will have time to modify or cancel your order before it is shipped out.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at contact@kitlena.com
-REFUND DUE TO LATE DELIVERY
If after 30 days, you don't receive your order, you are automatically eligible for a full refund or an immediate reship.
If you still wish to receive a refund on your order, we can of course make a refund if the appeal is filed within 30 days from the date of the order and the affected products are not sold.
FOR ADDITIONAL QUESTIONS OR CONCERNS, CONTACT US AT contact@kitlena.com
-WHY ARE SHIPPING TIMES LONGER FOR SOME PRODUCTS?
When shipping times are longer on a product, it is because we have to order it from our supplier from France and receive it in UK before we ship it to you.
The delays vary depending on the supplier we are working with.
Any item not received within 30 days is eligible for a full refund or immediate reshipment.
Customer must contact us for a refund because the order was not delivered within 30 days. Otherwise, we will reship the order.
Please contact us with any other questions and our team will be happy to assist you. contact@kitlena.com
If you do not see our response in your inbox after 24 hours of sending your email - please check your junk and trash folder also.