-WHAT ARE THE DELIVERY TIMES FOR YOUR PRODUCTS ?
It takes 3 to 4 days to process your order, then 07 to 15 days to deliver it to you.
-WHERE DO WE SHIP YOUR PRODUCT FROM ?
Our warehouses are located in the UK and China.
-DO YOU PROVIDE TRACKING / TRACING INFORMATION FOR THE PRODUCT ?
Yes, please wait 3 to 6 days after your order is placed.
-THERE ARE ITEMS MISSING FROM MY ORDER, WHAT HAPPENS ?
Our products are shipped separately based on your order.
For example, if it contains items from two different warehouses, there will be two deliveries. The rest of the order will surely arrive shortly.
-I RECEIVED A DAMAGED ITEM. WHAT CAN I DO ?
We are sorry to learn of this. Simply send us a photo of the damaged item in question to our email address and we will send you a similar replacement item as soon as possible.
-I HAVEN'T RECEIVED MY ORDER YET. HOW LONG DOES IT TAKE ?
We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can also track your order and see where it is at any time if you already have the tracking number , if not please wait for the tracking number.
If you still think you need help tracking your package or want to know more, please contact us by email; contact@kitlena.com
-WHY ARE SHIPPING TIMES LONGER FOR SOME PRODUCTS?
When shipping times are longer on a product, it is because we have to order it from our supplier from China and receive it in UK before we ship it to you.
The delays vary depending on the supplier we are working with.
Any item not received within 30 days is eligible for a full refund or immediate reshipment.
Customer must contact us for a refund because the order was not delivered within 30 days. Otherwise, we will reship the order.
Please contact us with any other questions and our team will be happy to assist you. contact@kitlena.com
-DO YOU HAVE A REFUND POLICY ?
We do our best to resolve any issues our customers may have with their items online. If you still wish to receive a refund on your order, we can of course make payment if the appeal is filed within 30 days from the date of the order and the affected products are not sold. For more information, please read more about our refund policy.